I can't revoke a user role

If you're having problems revoking a user from an organisation, space, or instance, here are some potential causes you might want to examine:

  • You do not have permission to revoke a user.

To remove a user from an organisation, you must have an organisation manager role. To remove a user from a space or instance, you must be an administrator of that space.

  • You are following the wrong steps.

To revoke an organisation-level role, follow the steps here. For space-level roles, follow the steps here.

  • You have lost connection to the internet.

If you lose your internet connection, your request to revoke a user might not be received by the server. Make sure you restore your connection, refresh the page, and try to revoke the user again.

  • There has been a server-side error and the user revoke request was not properly processed by Nuvolos.

In some cases, it might happen that a server-side error occurs such that the user removal request is not processed properly by Nuvolos. Please wait for some time and then try to revoke the user again.

None of these solutions worked - how to proceed?

If none of the above solutions worked, please contact support@nuvolos.cloud.

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