I can't see distributed content in my instance

If you expect to see new content in your instance because another member has shared contents with you, but you are having trouble finding the new content, here are some potential causes you can examine:

  • You don't have the right permission.

When some contents are shared with another instance, then the new contents will be merged with the contents of the current state of the target instance. In order to view the current state of an instance, you need to be the editor of the instance. If you don't have the right permission to see the current state of an instance, then you can ask the instance editor who shared the original data to share the same data with one of the instances of which you are an editor.

  • Refresh your page.

In order to see the new content, you might need to refresh the page so that the browser receives the newly updated data that will include the new content.

  • Give it some time.

Merging the contents of your current state with the newly shared contents might take some time. Please wait for a few more seconds, refresh your page and then check again.

  • You are looking in the wrong place.

To see the shared contents, you must be in the CURRENT STATE of the instance with which the content was shared.

  • You restored a previous snapshot

If, after having received shared contents from another member, you restore one of your snapshots, then the contents of the current state will be completely replaced by the contents of the restored snapshot. If you have accidentally restored a snapshot, check here for how to revert this operation.

  • You have lost connection to the internet.

If you lose your internet connection, the browser might not receive the newly updated data from the server and, therefore, you won't see the new content. Make sure you restore your connection, refresh the page, and check again.

  • There has been a server-side error and the data sharing process did not succeed.

In some cases, it might happen that a server-side error occurs such that the data sharing is not processed successfully by the server. Wait for a few minutes, refresh the page, and check again. If you still don't see the content, contact the person who shared the data with you and ask her if the data was shared successfully.

None of these solutions worked - how to proceed?

If none of the above solutions worked, please contact support@nuvolos.cloud.

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