I can't upload a file

If, after logging in to Nuvolos, you have trouble uploading one or more files to an instance, here are some issues you can examine:

  • You don't have the right permission to add files.

To upload a file to an instance, you need to be an editor of that instance. Instance viewers cannot add files. If you don't have the right permission to add a file, contact the instance editor and discuss with them the file upload.

  • You followed the wrong steps for uploading the file.

Make sure you follow the correct steps required for uploading files. For more details, check here.

  • Give it some time.

Adding new files might take several seconds, in particular, if the file has a large size. Please wait for some time until the operation is completed.

  • You are looking in the wrong place.

To upload new files, you must be in the CURRENT STATE of an instance of which you are an editor.

  • You have lost connection to the internet.

If you lose your internet connection, the file upload operation might fail. Make sure you restore your connection, refresh the page and, try to upload the file again.

  • There has been a server-side error and the file upload request was not properly processed by Nuvolos.

In some cases, it might happen that a server-side error occurs such that the upload operation is not processed properly by Nuvolos. Wait for a few minutes, refresh the page and, then try to upload the files again.

None of these solutions worked - how to proceed?

If none of the above solutions worked, please contact support@nuvolos.cloud.

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