I forgot my identity provider
When you register an account on Nuvolos, you choose an Identity Provider (IdP). Here is some help how to figure out your IdP.
Last updated
Was this helpful?
When you register an account on Nuvolos, you choose an Identity Provider (IdP). Here is some help how to figure out your IdP.
Last updated
Was this helpful?
Users who registered after 2025-04-07 have received a welcome email similar to the one below:
This email contains 3 important details about your account:
The contact email address: used for login and every email communication on Nuvolos
The account email at the Identity Provider: It is possible that you have multiple accounts with the same IdP, for example you can have multiple Google accounts with different email addresses. So in case your email reads Identity provider: Google (Account email: myemail@google.com) , then it means you have used your Google account myemail@google.com to create your Nuvolos account. You'll need to log in with this Google email address to access your Nuvolos account subsequently.
In case you're still logged in to Nuvolos on some device, you can easily figure out your Identity provider. On the Nuvolos web UI, navigate to User settings, and check the Identity provider information box:
The Identity provider field contains the name of the IdP. You need to use the same IdP to log in a new device. The Account email field contains the email reported by your IdP for your account.
The: you authenticated yourself with this IdP during registration, so you'll need to use the same when logging in again
