NUVOLOS
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  • Getting Started
    • Introduction to Nuvolos
    • Documentation structure
    • Nuvolos basic concepts
      • Organisational hierarchy
      • Applications
      • Distribution
      • Data integration
      • Snapshots
      • Background tasks
    • Navigate in Nuvolos
    • Quickstart tutorials
      • Research
      • Education (instructor)
      • Education (student)
  • Features
    • Applications
      • Application resources
      • Sessions
        • Session Logs
      • Install a software package
      • Create a persistent .bashrc
      • Automatic code execution
      • Long-running applications
      • Troubleshooting applications
      • New applications or licenses
      • Configuring applications
      • Exporting applications
      • Add-ons
        • MariaDB add-on
        • PostgreSQL add-on
        • OpenSearch add-on
        • MongoDB add-on
        • Redis add-on
        • PostGIS add-on
        • Rclone mount add-on
        • Neo4j add-on
    • File system and storage
      • File navigator
      • Large File Storage
      • Preview files
      • Mount Dropbox
      • Access S3 buckets with RClone
      • Access remote files with SSHFS
      • Access files on SharePoint Online
    • Object distribution
      • Distribution strategies
      • The distributed instance
    • Snapshots
      • Create a snapshot
      • Restore a snapshot
      • Delete a snapshot
    • Database integration
      • Create datasets
      • View tables
      • Build queries
      • Upload data
      • Access data from applications
        • Set up ODBC drivers
        • Obtain tokens for data access
        • Find database and schema path
      • DBeaver integration
    • Environment variables and secrets
    • Searching
      • Page
      • Find an application
      • Find an organisation
      • Find a space
      • Find an instance
      • Find a state
    • Video library
    • Nuvolos CLI and Python API
      • Installing the CLI
      • Using the CLI
  • User Guides
    • Research guides
      • Inviting a reviewer
      • GPU computation
    • Education guides
      • Setting assignments
        • Programmatical assignment handling
      • Documenting your course
      • Setting up group projects
        • Collaborative application editing
      • Configuring student applications
      • Archiving your course
      • Student guides
        • Joining a course
        • Working on assignments
        • Leaving a course
    • Application-specific guides
      • JupyterLab
      • RStudio
      • VSCode
      • Stata
      • MATLAB
      • Terminal
      • Terminal [tmux]
      • Apache Airflow
      • Apache Superset
      • D-Wave Inspector
      • MLFlow
      • Databricks Connect
      • Dynare.jl
      • CloudBeaver
      • InveLab
      • Overleaf
      • Metabase
      • DNDCv.CAN
      • OpenMetaData
      • Uploading data to the Large File Storage
    • Data guides
      • Setting up a dataset on Nuvolos
      • Importing data on Nuvolos
      • A complete database research workflow (Matlab & RStudio)
      • Accessing data as data.frames in R
      • Working with CRSP and Compustat
      • Working with the S&P 500®
  • Pricing and Billing
    • Pricing structure
    • Resource pools and budgets
    • Nuvolos Compute Units (NCUs)
  • Administration
    • Roles
      • Requesting roles
    • Organisation management
    • Space management
      • Invite to a space
      • Revoke a space user
      • HPC spaces
      • Resting spaces
    • Instance management
      • Invite to an instance
    • Enabling extra services
    • Monitoring resource usage
  • Reference
    • Application reference
      • InveLab
        • Dataset selection
        • Modules
          • Time-series visualisation
          • Moment estimation
          • Mean-variance frontiers
          • Frontiers
          • Dynamic strategy
          • Portfolio analysis
          • Performance analysis
          • Benchmarking
          • Carry trade strategies
          • Risk measures
          • Conditional volatility
          • Replication
          • Factor factory
          • Factor tilting
          • Valuation
    • Glossary
  • FAQs
    • FAQs
    • Troubleshooting
      • Login troubleshooting
        • I forgot my email address
        • I forgot my identity provider
        • I can't log in to Nuvolos
        • I forgot my password
        • I haven't received the password reset email
        • I haven't received the invitation email
      • Application troubleshooting
        • I can't see an application
        • I can't start an application
        • I can't create an application
        • I can't delete an application
        • I can't stop a running application
        • JupyterLab 3 troubleshooting
        • Spyder 3.7 troubleshooting
      • Administration troubleshooting
        • I can't see a space
        • I can't create a space
        • I can't delete a space
        • I can't invite admins to my space
        • I can't see an instance
        • I can't create an instance
        • I can't delete an instance
        • I can't invite users to an instance
        • I can't see distributed content in my instance
        • I can't see a snapshot
        • I can't create a snapshot
        • I can't delete a snapshot
        • I can't revoke a user role
        • I can't upload a file
        • I can't delete a file
        • I can't invite students to my course
      • Content troubleshooting
        • I can't find my files in my Linux home
        • I can't find my files among the Workspace files
        • I restored a snapshot by mistake
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On this page
  • Locate welcome/invitation emails
  • Log in with a device you used before
  • Contact the person who invited you

Was this helpful?

  1. FAQs
  2. Troubleshooting
  3. Login troubleshooting

I forgot my email address

If you already signed up for Nuvolos but don't remember the contact email address of your account, you can try one of the following approaches

PreviousLogin troubleshootingNextI forgot my identity provider

Last updated 28 days ago

Was this helpful?

There are 2 different email concepts on Nuvolos: the Contact email and the Account email. The contact email is where Nuvolos sends invitations and all other communications. The account email is the email reported by your IdP. Read more about this in .

Locate welcome/invitation emails

Nuvolos sends all email communications to your contact email address. This is the address where you received your very first Nuvolos invitation.

Search your institutional or personal emails for an email with the words [Nuvolos] ... has sent you an invitation or [Nuvolos] Welcome ... The recipient of such messages is your contact email.

Log in with a device you used before

Use the same browser you logged in to Nuvolos before and navigate to . The browser should remember the registered email and fill automatically the address box on the login page:

Then, just click Sign-in with e-mail and Nuvolos will take you to the right authentication method.

Contact the person who invited you

Try to contact your organization manager or space administrator and ask if they can provide you with the email address they used to invite you to Nuvolos.

None of these steps worked—what shall I do next?

If you've tried each of the fixes mentioned above, and still don't remember your Nuvolos login email, please contact us at .

support@nuvolos.cloud
I forgot my identity provider
app.nuvolos.cloud